Legal
Terms of Service
Effective date: April 14, 2026
1. Agreement to These Terms
These Terms of Service govern access to and use of the Optillium Service Hub. By accessing, using, or accepting an invitation to the platform, you agree to these Terms on your own behalf and, where applicable, on behalf of the business or organization you represent.
2. The Service
Optillium Service Hub is a business workflow platform used for CRM, proposals, contracts, electronic signatures, invoicing, procurement, messaging, work orders, and related operational processes. Features may change over time and may differ by user role, account configuration, or customer arrangement.
3. Eligibility and Authority
The platform is intended for business use by authorized users. You represent that you are legally capable of entering into these Terms and, if you access the platform on behalf of a company or other entity, that you have authority to bind that entity.
4. Accounts and Credentials
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must promptly notify Optillium if you know or suspect that account credentials have been compromised or used without authorization.
5. Acceptable Use
You agree not to use the service to:
- Violate applicable laws, regulations, contractual obligations, or third-party rights.
- Access or attempt to access systems, data, or accounts without authorization.
- Interfere with platform operations, security controls, or service availability.
- Upload malicious code, misleading content, or unlawful content.
- Reverse engineer, scrape, abuse, or misuse the service or related systems.
6. Customer Data
Customer organizations remain responsible for the records, documents, communications, and business data submitted to the service. You represent that you have the rights, authority, and permissions needed to submit that data and to authorize Optillium to process it for the purpose of delivering the service.
Optillium may host, store, process, transmit, and display customer data only as required to operate, secure, support, and improve the service and to comply with legal obligations.
7. Electronic Signatures
The platform includes electronic signature functionality. You are responsible for ensuring that the documents you send for signature are appropriate for electronic execution under applicable law and that the relevant parties have consented to electronic signing where required.
8. Third-Party Services and Integrations
The service may integrate with or rely on third-party services, including accounting, email, storage, or infrastructure providers. Your use of those third-party services may also be subject to their own terms and privacy policies. Optillium is not responsible for downtime, errors, policy changes, or failures caused by third-party systems.
9. Feedback
If you provide suggestions, enhancement requests, comments, or other feedback about the service, Optillium may use that feedback without restriction or compensation, provided that customer confidential information remains protected under applicable obligations.
10. Suspension and Termination
Optillium may suspend or terminate access where necessary to address security risk, legal risk, non-payment, misuse, breach of these Terms, or platform integrity concerns. Customer organizations may also request deactivation of their authorized users. On termination, access rights end immediately, though certain records may be retained for legal, audit, contractual, or operational reasons.
11. Confidentiality and Security Responsibilities
Each party must protect non-public business information and use it only for authorized purposes. Optillium will maintain reasonable safeguards for information processed through the service. Customers and users are responsible for managing their own credential security, endpoint security, and internal access controls.
12. Disclaimers
The service is provided on an “as is” and “as available” basis except as otherwise stated in a separate written agreement. Optillium does not warrant that the service will be uninterrupted, error-free, or suitable for every legal, commercial, or operational use case. Users are responsible for reviewing their records, outputs, and business decisions before relying on them.
13. Limitation of Liability
To the maximum extent permitted by applicable law, Optillium will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of revenue, loss of data, loss of goodwill, or business interruption, arising out of or related to the service or these Terms.
To the maximum extent permitted by law, Optillium's aggregate liability arising out of or related to the service or these Terms will not exceed the amounts paid to Optillium for the service during the three months immediately preceding the event giving rise to the claim, or one hundred Canadian dollars if no such fees were paid.
14. Indemnity
You agree to indemnify and hold harmless Optillium from claims, losses, liabilities, damages, and reasonable costs arising from your misuse of the service, your breach of these Terms, your submitted content, or your violation of applicable law or third-party rights.
15. Governing Law
These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable in Alberta, without regard to conflict of law rules. The courts located in Calgary, Alberta will have exclusive jurisdiction over disputes arising from or related to these Terms or the service, unless applicable law requires otherwise.
16. Changes to These Terms
Optillium may update these Terms from time to time. If we make material changes, we will update the effective date above and may provide additional notice through the service or by email. Continued use of the service after updated Terms become effective constitutes acceptance of those updated Terms.